Terms & Conditions
Effective Date: 1st June, 2026
Welcome to EDEN SUPER MARKET. By accessing our website, mobile application, or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions.
1. Acceptance of Terms
By using our services, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Services
We provide online ordering and delivery of grocery, supermarket, and related products through our platform. Customers may also choose the "Pick Up from Store" option.
3. Account Information
Customers are responsible for providing accurate and complete information including:
- Name
- Mobile Number
- Email Address
- Delivery Address
Incorrect information may result in delays or unsuccessful order fulfillment.
4. Order Confirmation & Notifications
Order updates, confirmations, OTPs, and transaction notifications may be sent through:
- SMS
Customers are responsible for ensuring contact details are correct and accessible.
5. Delivery Policy
- We aim to deliver orders within 29 minutes; however, delivery time may vary due to traffic, weather conditions, high demand, technical issues, or unforeseen circumstances.
- Delivery timelines are estimates and are not guaranteed.
- Delivery charges may apply depending on order value and location.
6. Minimum Cart Value
₹199 Minimum Order Value
A minimum cart value of ₹199 is required to place an order for delivery through our platform.
7. Store Pickup
Customers selecting store pickup are responsible for collecting orders within the specified pickup time and presenting any required OTP or order details.
8. Product Availability
All products are subject to availability. If any item becomes unavailable after an order has been placed:
- We may contact you for replacement approval.
- We may remove the unavailable item and process a refund, if applicable.
9. Pricing & Payments
- All prices are displayed in Indian Rupees (INR).
- Prices, offers, and discounts may change without prior notice.
10. Package Seal Verification
All orders are securely sealed before dispatch. Customers are requested to check the final package seal at the time of delivery.
Please Do Not Accept the Order If:
- The seal is broken.
- The seal is removed.
- The package appears tampered with.
If a customer accepts an order with a broken or missing seal, the company may not be responsible for missing items or tampering-related complaints.
11. Cancellation & Refund
Order cancellation and refund requests shall be governed by our Cancellation & Refund Policy.
12. Customer Conduct
Customers agree not to:
- Use the platform for unlawful activities.
- Provide false or misleading information.
- Misuse promotional offers.
- Attempt unauthorized access to the platform.
13. Limitation of Liability
We shall not be liable for delays, interruptions, or losses arising from circumstances beyond our reasonable control.
14. End Consumer Use Only
Products and services offered through our platform are intended solely for personal end-customer consumption.
Retailers, resellers, wholesalers, or any parties purchasing products for commercial resale purposes are not permitted to place orders through our platform or avail customer-specific offers, promotions, or benefits.
We reserve the right to refuse or cancel any order if we reasonably determine that the purchase is intended for resale, redistribution, or commercial use, including misuse of promotional offers or discounts.
Refunds, if applicable, will be processed as per our Cancellation & Refund Policy.
15. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on our platform.
16. Contact Information
For any questions, concerns, or support requests, please contact us: