Privacy Policy
Effective Date: 1st June, 2026
EDEN SUPER MARKET values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when using our website, mobile application, or services.
1. Information We Collect
We may collect the following information from customers:
- Name
- Mobile number
- Email address
- Delivery address
- Billing information
- Order details and purchase history
- Device and usage information
- Location details (if permission is granted for delivery services)
2. How We Use Your Information
Your information is collected and used for:
- Processing and fulfilling orders
- Home delivery and pickup services
- Sending OTPs for order verification
- Order updates and notifications through SMS, WhatsApp, and email
- Customer support assistance
- Improving our products and services
- Sending offers, promotions, and updates (customers may opt out at any time)
3. OTP & Communication Services
Customers may receive transactional messages related to:
Order Confirmations
Confirmation messages for successfully placed orders.
Delivery Updates
Notifications regarding delivery status and timelines.
Pickup Notifications
Updates when orders are ready for store pickup.
OTP Verification
One-Time Passwords used for authentication and verification.
Promotional Campaigns
Offers and promotional communications where applicable.
Messages may be sent via SMS, WhatsApp, email, or other communication channels.
4. Payment Information
Online payments are processed through secure third-party payment gateways. We do not store sensitive card details, banking information, or payment credentials on our servers.
5. Data Security
We implement reasonable security measures to safeguard customer information from unauthorized access, misuse, alteration, or disclosure.
6. Sharing of Information
We do not sell or rent customer personal information. Information may only be shared with:
- Delivery partners
- Payment partners
- Service providers necessary for operating the platform
- Government authorities if required by applicable law
7. Pickup & Delivery Information
Store Pickup
Customers choosing store pickup may collect their orders directly from the selected store location. Required order details must be presented while collecting the order.
Delivery Services
Delivery timelines are estimated and may vary due to traffic conditions, weather, operational delays, or unforeseen circumstances.
8. Customer Rights
Customers may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of account information (subject to legal and regulatory obligations)
9. Policy Updates
EDEN SUPER MARKET reserves the right to modify this Privacy Policy at any time. Updated versions will be published on our website, application, or other official platforms.
10. Contact Us
For privacy-related concerns, queries, or requests regarding your personal information, please contact us: