Shipping Policy

Last Updated: 1st June, 2026

Welcome to EDEN SUPER MARKET. We are committed to providing fast, reliable, and convenient delivery services to our customers. Please review our Shipping Policy to understand our delivery process and service terms.

Delivery Service

We aim to deliver orders within 29 minutes from the time an order is confirmed. Delivery times are estimates and may vary due to operational or external factors.

Weather Conditions

Severe weather conditions may affect delivery timelines.

Traffic Conditions

Road congestion and traffic situations may cause delays.

High Order Volumes

Peak demand periods may impact delivery schedules.

Unforeseen Circumstances

Technical issues or unexpected events may occasionally affect deliveries.

While we make every effort to deliver within the estimated timeframe, delays may occasionally occur.

Minimum Cart Value

₹199 Minimum Order Value

A minimum cart value of ₹199 is required to place an order for delivery through our platform.

Free Delivery

100% Free Delivery

We offer free delivery on all orders. No delivery charges will be applied, regardless of order value.

Store Pickup Option

For customer convenience, we also provide a "Pick Up from Store" option.

Customers can place orders through the app and collect them directly from the selected store after receiving a confirmation notification and OTP indicating that the order is ready for pickup.

Order Updates & Notifications

Customers may receive order-related notifications and updates through:

  • SMS
  • WhatsApp
  • Email

These communications may include:

  • Order confirmation
  • OTP verification
  • Order processing updates
  • Delivery updates
  • Pickup notifications

By placing an order, customers consent to receiving such communications.

Delivery Area

Delivery services are available only within our serviceable locations. Service availability may vary depending on the customer's delivery address.

Address Accuracy

Customers are responsible for providing accurate delivery and contact information, including:

  • Complete delivery address
  • Correct phone number
  • Nearby landmark (if applicable)

Incorrect or incomplete information may result in delivery delays or inability to complete delivery.

Package Seal Verification

All orders are securely sealed before dispatch. Customers are requested to verify the final package seal at the time of delivery.

Please Do Not Accept the Order If:

  • The seal is broken.
  • The seal is removed.
  • The package appears tampered with.

If a customer accepts an order with a broken or missing seal, EDEN SUPER MARKET may not be responsible for missing items or tampering-related complaints.

Failed Deliveries

If a customer is unavailable, unreachable, or provides incorrect delivery details, delivery may be delayed or cancelled.

Additional charges may apply for re-delivery where applicable.